Delivery Mode
In-Person
Interactive Physical Class
Duration
2 Days
16 Contact Hours
Individual Fee
USD 200
Excl. of VAT
In-Person
Interactive Physical Class
2 Days
16 Contact Hours
USD 200
Excl. of VAT
The Crew Resource Management (CRM) Course is designed to develop the knowledge, skills, and attitudes required for effective teamwork, communication, and decision-making in aviation operations. The course is delivered in accordance with the Kenya Civil Aviation Authority (KCAA) requirements for Crew Resource Management training and is aligned with ICAO human factors principles and industry best practices.
The course focuses on optimizing the use of all available resources—people, equipment, procedures, and information—to enhance safety and operational efficiency. Participants will develop practical competencies in leadership, situational awareness, workload management, threat and error management (TEM), communication, and decision-making in both normal and abnormal operational situations.
9 Master Modules – 16 Interactive Hours & aviation Practical applications
The evolution and generations of Crew Resource Management.
James Reason’s “Swiss Cheese” Model of accident causation.
KCAA regulatory requirements and integration with Safety Management Systems (SMS).
The PEAR Model (People, Environment, Actions, Resources) in aviation operations.
Cognitive processes, information processing, and attention span.
Physiological limitations (Hypoxia, spatial disorientation, visual illusions).
Fatigue risk management, sleep hygiene, and circadian rhythm disruption.
Identifying and managing acute and chronic stress in aviation environments.
Identifying physical, cultural, and organizational barriers to communication.
Advocacy, inquiry, and applying appropriate assertiveness (e.g., the PACE model: Probe, Alert, Challenge, Emergency).
Standard phraseology vs. plain language in emergency situations.
Effective pre-flight briefing and post-flight debriefing techniques.
The three levels of Situational Awareness: Perception, Comprehension, and Projection.
Common threats to SA: Channelized attention, fixation, and complacency.
Strategies for maintaining and regaining lost Situational Awareness.
Developing and maintaining a shared mental model among flight deck, cabin crew, and dispatch.
Structured decision-making frameworks (e.g., DODAR, FORDEC).
Time-critical (intuitive) vs. analytical decision making.
Recognizing dangerous cognitive biases (Plan continuation bias, confirmation bias, framing effects).
Dynamic risk assessment during changing flight phases.
Understanding and managing Authority Gradients (Steep, Flat, and Optimal).
Effective leadership styles and active followership.
Conflict resolution and mediation within a multi-crew environment.
Fostering inter-departmental synergy (Flight Crew, Cabin Crew, Maintenance, Air Traffic Control).
Core concepts of the TEM framework: Threats, Errors, and Undesired Aircraft States (UAS).
Identifying latent vs. active organizational and environmental threats.
Error detection, mitigation, and trapping strategies.
Developing effective countermeasures to prevent escalation into an incident.
Mitigating automation complacency and over-reliance.
Maintaining mode awareness and effective flight path monitoring.
The human-machine interface and its role in CRM failures.
Strategies for reverting to manual flying and basic airmanship during automation anomalies.
Detailed review of historical aviation accidents/incidents using the TEM and CRM frameworks.
Interactive role-play scenarios focusing on assertiveness and decision-making.
Line-Oriented Flight Training (LOFT) concepts and practical CRM evaluation criteria.
Upon successful completion of the course, participants will be able to:
The course combines theoretical instruction with practical learning activities to ensure participants can apply CRM principles in real operational environments.
Training methods include:
This course is suitable for:
Designed specifically for key operational categories under KCAA CARs
Commercial airlines, bush charters, and cargo operators subject to Part 9 & 12 compliance.
Approved Maintenance Organizations integrating human factors and tool control hazard logs.
Flight academies and simulator centers building safety habits into ab-initio pilot instruction.
Ground handling agents, apron safety officers, and airport management teams.
Commercial drone fleets implementing risk mitigation for BVLOS and urban operations.
Regulatory inspectors seeking advanced insights into SSP/SMS auditing standards.
Delegates undergo evaluations, including hazard matrix exercises and a final exam (70% pass mark). Upon completion, delegates are awarded an official Think Aviation Training Certificate of Completion recognized by KCAA for fulfilling mandatory safety post-holder training requirements.
Recognised training satisfying ICAO, EASA, and KCAA post-holder standards.
Includes Hazard Logs, Risk Assessment Matrices & SPI models.
Modern classrooms at DLCO Hangar, Wilson Airport, Nairobi.
Each Training, delegates are served with tea + snacks, and break time for peer network before resuming training.
Kenyan air transport requirements include CRM training for crew members and flight operations officers, with initial and recurrent elements addressed through approved operator training programmes. Other aviation professionals may also benefit from CRM principles. The exact requirement depends on role, operator approvals, aircraft operation, training programme, and KCAA regulatory provisions.
Initial CRM establishes the full foundation: communication, leadership, teamwork, situational awareness, decision making, workload, human limitations, Threat and Error Management, automation, and case-based application. Refresher training reinforces these competencies, addresses operational experience and emerging risks, and prevents skill decay. Employer and KCAA-approved programmes determine the required recurrent content and frequency.
No. CRM originated in flight-deck operations but modern resource-management principles apply across multidisciplinary aviation teams. Think Aviation’s course is relevant to pilots, cabin crew, flight operations officers, instructors, engineers, and other operational personnel where teamwork affects safety. Organisation-specific training should still reflect each participant’s duties, interfaces, procedures, and operational authority.
Assessment combines knowledge checks with participation in scenarios, discussion, decision-making exercises, threat-and-error analysis, communication practice, and case studies. The objective is to evaluate understanding and application rather than personality. Where CRM forms part of an operator’s approved programme, the operator’s competency standards, records, instructor qualifications, and recurrent requirements remain controlling.
No. CRM complements knowledge, Standard Operating Procedures, checklists, and professional qualifications. It improves how people use resources, communicate, identify threats, challenge decisions, manage workload, and maintain shared situational awareness. Good CRM never authorises deviation from regulations or procedures; it helps teams apply technical and procedural requirements more reliably under pressure.
For Corporate Training, ATO, AOC, AMO – Wilson Airport, Nairobi
Limited Executive Seats Available
per delegate
(Excl. VAT)
Reserve your seat or request a corporate invoice.