1. Approved Training Organisation (ATO) Governance & Compliance Policy
Think Aviation Training operates strictly as an Approved Training Organisation (ATO) in accordance with KCAA approvals, KCARs requirements, ICAO Standards and Recommended Practices (SARPs), and applicable EASA training frameworks. This policy defines the governance structure, accountable management responsibilities, compliance monitoring, and authority delegation within the organisation. The Accountable Manager retains ultimate responsibility for regulatory compliance, safety performance, and resource allocation. All training activities are conducted only within the scope of approved courses, aircraft, simulators, facilities, and instructor authorizations. A structured compliance monitoring system ensures continuous adherence to regulations through internal audits, corrective actions, and management reviews. Any regulatory findings, deviations, or safety concerns are addressed promptly and documented. This policy ensures organizational integrity, regulatory confidence, and sustained approval status while safeguarding training quality and aviation safety.
2. Training Quality, Curriculum Control & Continuous Improvement Policy
Think Aviation Training is committed to delivering high-quality, standardized, and competency-based training that meets or exceeds KCAA, KCARs, ICAO, and EASA requirements. All training syllabi, lesson plans, and instructional materials are formally approved, controlled, and periodically reviewed to ensure accuracy, relevance, and regulatory compliance. Training programs incorporate theoretical instruction, practical exercises, scenario-based learning, and human factors principles. Continuous improvement is achieved through trainee feedback, instructor evaluations, examination performance analysis, and industry benchmarking. Any identified training gaps trigger syllabus revisions, instructor refresher training, or instructional methodology improvements. Unauthorized modification of training content is strictly prohibited. This policy ensures that training remains effective, consistent, current, and aligned with evolving aviation standards, operational realities, and regulatory expectations.
3. Instructor Qualification, Training & Standardization Policy
All instructors at Think Aviation Training meet the licensing, experience, and authorization requirements prescribed by KCAA, KCARs, and applicable ICAO/EASA standards. Instructor selection emphasizes technical competence, instructional skill, operational experience, and professional conduct. Initial instructor induction covers teaching methodology, human factors, safety management, organizational procedures, and regulatory obligations. Recurrent training and standardization programs ensure consistency in instructional delivery, assessment methods, and performance expectations. Instructor performance is monitored through classroom observations, simulator checks, student feedback, and examination outcomes. Any identified deficiencies are addressed through targeted retraining or re-authorization processes. Only approved instructors may deliver training within their authorized scope. This policy ensures instructional excellence, training consistency, and the maintenance of high professional standards.
4. Examinations, Assessments & Academic Integrity Policy
Think Aviation Training conducts examinations and assessments in strict compliance with KCAA examination regulations, KCARs, and ICAO competency-based training principles. Assessments are designed to objectively measure knowledge, skills, and competency against approved learning objectives. Examination materials are securely controlled, validated, and administered under standardized invigilation procedures. Academic misconduct—including cheating, impersonation, collusion, or unauthorized materials—is strictly prohibited and subject to investigation, disciplinary action, and regulatory reporting where required. Assessment results are reviewed for consistency, fairness, and instructional effectiveness. Trainees are provided with transparent appeal and remarking processes. This policy preserves examination integrity, regulatory credibility, and confidence in the validity of all certifications issued by the organization.
5. Certification, Recurrent Training & Re-Certification Policy
All certifications issued by Think Aviation Training are based solely on verified training completion, successful assessment, and demonstrated competency in accordance with KCAA, KCARs, ICAO, and EASA standards. Recurrent training and re-certification programs are structured to maintain proficiency, regulatory currency, and operational relevance. These programs address regulatory updates, aircraft changes, procedural revisions, safety lessons learned, and human factors developments. Training records are securely maintained, traceable, and auditable for regulatory inspection. No certificate is issued, renewed, or endorsed without full compliance with approved requirements. Where competency gaps are identified, remedial training is mandated prior to certification. This policy ensures continuous competence and operational safety.
6. Safety Management System (SMS) Policy
Think Aviation Training operates a Safety Management System (SMS) in line with KCAA, ICAO Annex 19, and international best practices. Safety is treated as a core organizational value, integrated into all training and operational activities. The SMS framework includes hazard identification, risk assessment, safety reporting, occurrence investigation, and continuous monitoring. Confidential and non-punitive reporting systems encourage proactive identification of safety concerns. Safety performance indicators are tracked, analyzed, and reviewed by management to ensure effective risk control. Safety promotion activities include training, safety briefings, and lessons learned dissemination. This policy ensures a strong safety culture, proactive risk management, and continuous safety improvement.
7. Harassment, Discrimination & Professional Conduct Policy
Think Aviation Training enforces a zero-tolerance policy toward harassment, discrimination, bullying, or any form of unprofessional conduct, in compliance with Kenyan employment laws, ICAO human factors principles, and EASA organizational culture standards. All individuals are entitled to a safe, respectful, and inclusive training environment. Harassment includes verbal, physical, psychological, sexual, or digital misconduct. Confidential reporting channels are provided, and all complaints are investigated impartially and promptly. Retaliation against complainants is strictly prohibited. Proven violations result in disciplinary action, which may include suspension, termination, or regulatory notification. This policy supports professionalism, psychological safety, and effective learning environments essential to aviation safety.
8. Trainee Admission, Progress Monitoring & Discipline Policy
Admission into Think Aviation Training programs is based on clearly defined eligibility criteria aligned with KCAA and KCARs requirements. Trainee progress is continuously monitored through attendance tracking, assessments, instructor feedback, and performance reviews. Unsatisfactory performance triggers structured remedial training and counseling. Disciplinary procedures address misconduct, non-compliance, or safety violations in a fair and transparent manner. All actions are documented and communicated appropriately. This policy ensures fairness, accountability, and consistent trainee development while maintaining training standards and safety.
9. Records Management, Data Protection & Confidentiality Policy
Think Aviation Training maintains accurate, secure, and confidential records in compliance with KCAA requirements and Kenyan data protection laws. Training records, examination results, certifications, instructor files, and compliance documents are protected against unauthorized access, loss, or alteration. Data is retained for mandated periods and made available for regulatory audits upon request. Confidentiality of personal and operational information is strictly enforced. This policy ensures traceability, legal compliance, and protection of sensitive information.
10. Ethics, Compliance & Legal Accountability Policy
Think Aviation Training operates with integrity, transparency, and full compliance with Kenyan laws, aviation regulations, and international standards. Ethical conduct is expected from all staff, instructors, and trainees. Fraud, falsification of records, conflicts of interest, or regulatory non-compliance are strictly prohibited. Whistleblower protections support ethical reporting without fear of retaliation. Regular audits and management reviews ensure continued compliance. This policy safeguards regulatory approval, organizational reputation, and public trust.